What makes Ardent Market different?
We believe our intentionality, values, and curiosity set us apart as an indie retailer. We are devoted to small brands, quality goods, and the feeling of being content and mindful. We believe that the meaning behind the goods and services we offer help us feel a true sense of belonging.
Where are you located?
We are based in Orange, California. Currently our store is exclusively online.
How often do you update your products?
We are very mindful about bringing new goods and collections to AM. Goods and services are offered in support of our mission and values. We plan, restock, and add new products to our line seasonally. This is an intuitive curation that supports the community, honors current resources, and connects us with nature.
Shipping & Returns
How will my order ship?
Orders will ship from our studio within 3 business days of your order being placed. Shipping options (Economy, Standard, and Express) are available at checkout via USPS or UPS. Shipping rates and transit times are automatically calculated based on your order and location and time prefrence. When your order ships, you will receive a confirmation email that contains tracking information.
Do you ship Internationally?
International shipping options are available at checkout via USPS, UPS, or DHL. Please keep in mind that customs, duties, taxes, or brokerage fees may be charged by your country or the selected carrier. These fees vary by country and selected carrier so we are not able to provide an estimate. We are not responsible for any additional charges when importing our goods.
What if my package is lost?
The tracking information that was provided when your order shipped will have the most up to date information on the whereabouts of your package. If your order shipped via USPS and says delivered but you have not yet received it, then please allow another 24 hours for your package to actually arrive. This will occasionally occur with USPS but more often than not the package will arrive the next day. Please email us if your package seems to be lost in transit based on the tracking information.
What if my order is damaged in transit?
We do our best to package things well, using quality materials, but accidents happen. Please email us directly within 3 days of receiving the item. In the email, please include your name and order number, attach a photo of the damage and packaging. We can discuss your options case by case.
What if I forgot something when I checked out?
Once the transaction is complete, please contact us with your order number and what you would like to add to the purchase. The item will be added, and you will be invoiced for the balance of your transaction. Please allow 24 hours for a response. Orders will not be processed with an open invoice. You may also decide to purchase the item right away. If this is the case, please send an email with both order numbers, and the shipping will be refunded according to the new order size, weight, and flat-rate price point. If free shipping limits were met on both purchases, shipping will be refunded entirely.
How do I cancel an order?
If you wish to cancel an order placed on our website please notify us firstname.lastname@example.org within 24 hours of purchase. If for any reason your order is to be delayed or canceled due to stock, payment, or otherwise–we will contact you via email.
Do you offer returns?
We are happy to accept domestic exchanges or store credit on any unworn, unwashed, full-priced merchandise within 14 days of the ship date for an exchange or store credit. All items must have their original tags and packaging. After 14 days, all sales are final.
Please note: An Exchange Fee of $7 will be automatically deducted from your total. If you opt for in-store credit, this $7 fee is waived. Store credit does not expire and can be used towards any future orders. Original shipping fees are not refundable for store credit.
To begin your exchange please contact email@example.com
In your email, please include:
- Order number and name
- Whether you'd like an exchange or store credit
- If exchanging: desired new item & color (if applicable)
You can expect to receive your exchange or store credit within two weeks of receiving your items.
What items are considered final sale?
- Due to health and safety all bath, haircare, skincare, soaps, bandanas, masks, and jewelry are considered final sale and cannot be returned for store credit or exchange.
- All items on sale/clearance and purchased during a sale promotion are considered final sale and cannot be returned for store credit or exchange.
- If items are not sent back in their original condition, they are considered final sale. Damaged items must be reported within 5 days of delivery.
Goods & Services
Do you offer discounts to members of the military or teachers?
We offer a 15% discount to Teachers, Frontline Workers, and Military Members. This qualifies active members, retired military, veterans, spouses and their families. It is a small token of the appreciation we have for our heroes. Please use code HEROES at the checkout.Thank you for everything you do.
How do I place large orders for offices, wedding parties, and clients?
We would love to learn some details about you, the business / event, and the budget to curate some options and packages suitable for you / your business! Please use the contact form, and we will get back to you.
Do you have pre-sales?
To allow everyone the opportunity to purchase the things they like, we do not offer pre-sales at this time. If you want immediate notifications on a restock or product launch—the Friday newsletter, and 'notify when available' button are your best tools.
Which oracle deck is right for me?
It's easy to tell you to lean into your intuition, but each deck does something different. They are all unique in their approach and intention. Sometimes you just need to interact with the deck. This is why we offer complimentary comparison readings. Contact us with the two decks you would like to compare, and the owner will be in touch to set up your reading.
Do you sell the things that are in styled photos?
Any item you see staged, opened, or modeled are not sold. In most cases, they are samples sent from the vendor for content creation.
Work With Us
How do I get in touch regarding products, collaborations, or placements?
We are always open to new artists, makers, and partnerships. Please email us at firstname.lastname@example.org, with PRESS or WHOLESALE in the subject line and share a little bit about yourself, the brand/publication/portfolio, and any contact information. Please allow some time for a response if the inquiry is fitting. See our Contact Page for more information.