Orders will ship from our studio within 3 business days of your order being placed. Shipping options (Economy, Standard, and Express) are available at checkout via USPS or UPS. Shipping rates and transit times are automatically calculated based on your order and location and time prefrence. When your order ships, you will receive a confirmation email that contains tracking information.

International shipping options are available at checkout via USPS, UPS, or DHL. Please keep in mind that customs, duties, taxes, or brokerage fees may be charged by your country or the selected carrier. These fees vary by country and selected carrier so we are not able to provide an estimate. We are not responsible for any additional charges when importing our goods.

The tracking information that was provided when your order shipped will have the most up to date information on the whereabouts of your package. If your order shipped via USPS and says delivered but you have not yet received it, then please allow another 24 hours for your package to actually arrive. This will occasionally occur with USPS but more often than not the package will arrive the next day. Please email us if your package seems to be lost in transit based on the tracking information.

We do our best to package things well, using quality materials, but accidents happen. Please email us directly within 3 days of receiving the item. In the email, please include your name and order number, attach a photo of the damage and packaging. We can discuss your options case by case.

Once the transaction is complete, please contact us with your order number and what you would like to add to the purchase. The item will be added, and you will be invoiced for the balance of your transaction. Please allow 24 hours for a response. Orders will not be processed with an open invoice. You may also decide to purchase the item right away. If this is the case, please send an email with both order numbers, and the shipping will be refunded according to the new order size, weight, and flat-rate price point. If free shipping limits were met on both purchases, shipping will be refunded entirely. 

If you wish to cancel an order placed on our website please notify us hello@ardentmarket.com within 24 hours of purchase. If for any reason your order is to be delayed or canceled due to stock, payment, or otherwise–we will contact you via email.

We are happy to accept domestic exchanges or store credit on any unworn, unwashed, full-priced merchandise within 14 days of the ship date for an exchange or store credit. All items must have their original tags and packaging. After 14 days, all sales are final.

Please note: An Exchange Fee of $7 will be automatically deducted from your total. If you opt for in-store credit, this $7 fee is waived. Store credit does not expire and can be used towards any future orders. Original shipping fees are not refundable for store credit.

To begin your exchange please contact hello@ardentmarket.com

In your email, please include:

• Order number and name
• Whether you'd like an exchange or store credit
• If exchanging: desired new item & color (if applicable)

You can expect to receive your exchange or store credit within two weeks of receiving your items.

• Due to health and safety all bath, haircare, skincare, soaps, bandanas, masks, and jewelry are considered final sale and cannot be returned for store credit or exchange. 
• All items on sale/clearance and purchased during a sale promotion are considered final sale and cannot be returned for store credit or exchange.
• If items are not sent back in their original condition, they are considered final sale. Damaged items must be reported within 5 days of delivery.