Which oracle deck is right for me?
It's easy to tell you to lean into your intuition, but each deck does something different. They are all unique in their approach and intention. Sometimes you just need to interact with the deck. This is why we offer complimentary comparison readings. Contact us with the two decks you would like to compare, and the owner will be in touch to set up your reading.
What happens if something arrives damaged?
Any item that arrives damaged can be returned for a full refund. Please send a photo of the damage and packaging via email within 3 days of receiving the item. We can discuss whether it can be replaced or returned!
We do our best to package things well, using quality materials, but accidents happen. Thank you for your patience.
What happens if my order hasn't arrived?
Unfortunately, USPS isn't the best at scanning orders— especially during high traffic of holidays and pandemic protocol changes. We ask that you allow an extra day or two for updates. If you're concerned about a lack of movement, we are happy to help take a look on your behalf. Please contact us with your order number, and we will look into it for you— shipping issues and delays are the responsibility of the carrier. We need your consent to launch an investigation.
Do you have pre-sales?
To allow everyone the opportunity to purchase the things they like, we do not offer pre-sales at this time. If you want immediate notifications on a restock or product launch— the Friday newsletter, and 'notify when available' button are your best tools!
What happens if I already checked out, but I forgot something?
There are a couple of options for this. Once the transaction is complete, please contact us with your order number and what you would like to add to the purchase. The item will be added, and you will be invoiced for the balance of your transaction. Please allow 24 hours for a response. Orders will not be processed with an open invoice.
You may also decide to purchase the item right away. If this is the case, please send an email with both order numbers, and the shipping will be refunded according to the new order size, weight, and flat-rate price point.
If free shipping limits were met, shipping will be refunded!
Can I place one order and ship it to multiple destinations?
Absolutely! You can specify in the cart's note section if you would like the order split between a billing and shipping address.
If more than one destination is required, please contact us. You will be given a form to fill out for addresses and organization of goods and invoiced for the items.
How do I go about gifts for offices, wedding parties, and clients?
We would love to learn some details about you, the business / event, and the budget to curate some options and packages suitable for you / your business! Please use the contact form, and we will get back to you.
Do you sell the things that are in styled photos like jewelry, tea, mixes?
Any item you see staged or modeled are not sold. In most cases, they are samples sent from the vendor for content creation.
Who do I contact if I want to work with you as a brand/creative/collaborator?
How fun! Please email us at firstname.lastname@example.org, with PRESS or WHOLESALE in the subject line and share a little bit about yourself, the brand/publication/portfolio, and any contact information. We are always open to new artists, makers, and talent! Please allow some time for a response if the inquiry is fitting. See our Contact Page for more information.